Bad customer service isn?t an option anymore. Customers will go elsewhere ? right after they talk about their negative experiences on social media. ClickFox's Marco Pacelli offers 6 ways to up your game and improve customer satisfaction.
Technology has created new opportunities for finance executives ? namely, allowing them to complete some tasks faster. However, according to Kate Bueker, chief financial officer at HubSpot, automation isn?t the ?complete? answer.
VOICE ASSISTANTS are picking up and for the first time in the digital age, it seems as though customers expect your brand and business to have a voice. In the near future, voice interfaces are going to be ubiquitous and businesses will have to build voice-enabled experiences for their users. To better understand this
LOS ANGELES ? Steve Ballmer has launched plenty of products in high-stakes situations, but this takes it to a new level. His NBA team, the L.A. Clippers, is rolling out a new augmented reality viewing experience for basketball fans on opening night for the 2018-19 NBA season at Staples Center. The new
Bright Pattern announces its placement as the #1 cloud contact center vendor by Gartner GetApp for the sixth consecutive quarter. Bright Pattern, which has seen tremendous momentum in both global expansion and product innovation, was recognized in the Call Center Category Leaders Q4 2018.
The UNWTO Conference on City Breaks: Creating Innovative Tourism Experiences (15-16 October 2018) concluded today in Valladolid, Spain, with a call for cities to become smart tourism destinations, where tourism governance and the digital economy mesh together to offer travellers diverse and authentic experiences.